Email Us
Write to us at oqerahelp@gmail.com with your order number and reason for the return.
Customer care
Refund & Returns
Our commitment to making every OQERA order feel considered.
Effective May 2026 · OQERA Collective
Our Promise
If something is not right, we will make it right.
At OQERA, every bottle that leaves our atelier is held to the same exacting standard we set for ourselves. We want you to wear your fragrance with complete confidence.
Eligibility for Returns
Within 7 days of delivery
We accept return requests made within 7 days of delivery, provided that all the following conditions are met:
- The product is unused, unopened and sealed.
- The product is returned in its original packaging with all tags and seals intact.
- The product was not purchased during a sale or flash offer, or marked as non-returnable at checkout.
- Valid proof of purchase, such as the order number or invoice, is provided when the return request is raised.
- The product is not part of a gifting set or limited-edition bundle, unless it was received damaged, defective or incorrect.
Due to the intimate and personal nature of fragrance products, opened or used perfumes cannot be accepted for return unless the product is defective or an incorrect item was delivered.
Damaged, Defective or Incorrect Orders
Contact us within 48 hours
If you receive a damaged, defective or incorrect product, we sincerely apologise and will resolve the matter at no additional cost to you.
Please contact us within 48 hours of delivery and provide:
Clear photographs of the product and its packaging
Your order number
A brief description of the issue
Once our team has verified the concern, we will arrange either a replacement or a full refund, according to your preference and subject to product availability.
For verified damaged, defective or incorrect orders, OQERA will bear the applicable return-shipping cost.
How to Initiate a Return
Receive Approval
Our team will respond within 1–2 business days with confirmation and return instructions.
Pack Securely
Once approved, securely pack the product in its original box and send it to the Mumbai return address provided.
Share Tracking
Share the return tracking details with us after dispatch.
Return Shipping Charges
- For damaged, defective or incorrect products, return shipping will be borne by OQERA.
- For eligible change-of-mind returns, reverse-shipping charges must be borne by the customer.
Returns sent without prior confirmation from our team may not be accepted.
Refund Process
5–7 business days
Once the returned product has been received and inspected, an approved refund will be processed within 5–7 business days.
Prepaid
Refunded to the original payment source
Cash on Delivery
Refunded via NEFT or UPI
Store Credit
Available upon request
After the refund has been processed, please allow an additional 2–4 business days for the amount to reflect in your account. Processing times may vary depending on your bank or payment provider.
Original shipping charges and change-of-mind return-shipping charges are not refundable unless the product received was damaged, defective or incorrect.
Pricing, Product Images and Availability
OQERA reserves the right to modify product prices at any time without prior notice. However, orders confirmed before a price change will be honoured at the price applicable when the order was placed.
Product images are provided for representational purposes. Slight variations in packaging, colour or presentation may occur.
All products are subject to availability. If an item becomes unavailable after an order has been placed, OQERA reserves the right to cancel the affected item or order and issue a full refund promptly.
Non-Returnable Items
- Opened or used fragrances, unless defective
- Products purchased during sales, flash offers or promotional events
- Products marked as non-returnable at checkout
- Gift cards and vouchers
- Gifting sets and limited-edition bundles, unless received damaged, defective or incorrect
- Products showing signs of tampering, misuse or missing original seals
- Products returned without their original packaging or proof of purchase
Need Help With an Order?
We are here to help and respond within one business day.