FREQUENTLY ASKED QUESTIONS

Explore our collection, select your preferred fragrance and add it to your cart. Proceed to checkout, enter your delivery details, choose an available payment method and confirm your order.

You will receive an order-confirmation email after your purchase has been successfully placed.

We begin processing orders quickly. Any modification or cancellation request must be submitted within 2 hours of placing the order.

Contact us immediately at oqerahelp@gmail.com or +91 76500 50063. Once processed or dispatched, an order cannot be modified or cancelled.

No. You can complete your purchase as a guest. Creating an account may provide quicker checkout and easier access to your order information for future purchases.

Available methods may include UPI, Visa, Mastercard and RuPay cards, net banking, Cash on Delivery, Partial Cash on Delivery, and other methods displayed at checkout.

Cash on Delivery and Partial Cash on Delivery are subject to order value, customer eligibility and serviceable PIN codes.

Yes. Payments are processed through a secure payment gateway that follows applicable payment-security standards. OQERA does not directly store your complete card details.

A bank or network interruption can occasionally cause this. Avoid repeated attempts for the same order. Failed transaction amounts are generally reversed within 5–7 business days.

If it is not returned, contact your bank with the transaction reference or email oqerahelp@gmail.com.

Orders are generally dispatched within 1–3 business days. Delivery usually takes another 3–7 business days, depending on location and courier serviceability.

Timelines are estimates and may be affected by courier operations, public holidays, weather or circumstances outside our reasonable control.

Free shipping may be available when your order meets the qualifying threshold displayed on our website or at checkout. Any applicable charge will be shown before you complete your order.

After dispatch, you will receive a shipping-confirmation email or message with tracking details. Use the provided link to follow your shipment’s progress.

Check with household members, neighbours, reception or building security. If it is still missing, contact us within 48 hours of the delivery-status update at oqerahelp@gmail.com with your order number.

Opened or used perfumes cannot be returned because of the intimate nature of fragrance products. We recommend reviewing the notes, character and description before purchasing.

An unused, sealed product may be eligible for return when requested within 7 days of delivery and all conditions in our Refund and Returns Policy are met.

Contact oqerahelp@gmail.com within 48 hours of delivery with your order number, clear product and packaging photographs, and a brief description. After verification, we will arrange an eligible replacement or refund at no extra cost.

After inspection and approval, refunds are processed within 5–7 business days. Allow another 2–4 business days for the amount to appear.

Prepaid orders return to the original payment source. Eligible Cash on Delivery refunds are issued through NEFT or UPI.

Yes. OQERA fragrances use fine-grade perfumer’s alcohol and are presented as Extrait de Parfum with a 30% fragrance-oil concentration. They are not marketed as alcohol-free.

An OQERA fragrance can retain its quality for up to three years from manufacture when stored correctly.

• Keep away from direct sunlight.
• Avoid excessive heat and humidity.
• Close the bottle after use.
• Store in a cool, dry place.
• Do not leave it in a hot vehicle or near a window.

OQERA does not conduct animal testing on its finished fragrances. For questions about a particular ingredient, formulation or supplier certification, contact oqerahelp@gmail.com before purchasing.